Released on = June 12, 2007, 7:39 am

Press Release Author = Angela Cuzzo/MRB Public Relations

Industry = Telecommunications

Press Release Summary = Global Multi-site Management Platform Increases Executive
Visibility and Operational Flexibility Over Distributed Resources

Press Release Body = SAN FRANCISCO, CA - (June 12, 2007) - LiveVox(TM), an on-demand
voice portal company, today announced the availability of its multi-site contact
center management offering. Featuring built-in agent presence and role-based
security, the LiveVox Voice Portal 2.0(TM) now provides executive management with
direct access to agent, campaign and call activity details across an unlimited
number of contact centers. Role-based security ensures that only approved management
is able to update and change specific information including campaign parameters and
execution across multiple sites.

\"Our multi-site management platform brings transparency of the call center
infrastructure to a whole new level," said Louis Summe, CEO of LiveVox.
\"Historically, platforms have proven effective in managing one given site, but fell
short when trying to manage across multiple sites - primarily due to complications
from trying to integrate different locations and systems. Now, with the multi-site
interface, control functions are no longer restricted to call traffic, equipment or
resources for a single location."

With LiveVox\'s multi-site management capability, remote managers have access to a
wealth of call detail, and can build, modify, execute and delete campaigns,
regardless of physical location. Multi-site functionality leverages LiveVox\'s
built-in agent presence which allows call center managers and agents to immediately
update agent availability status on the system. This enables managers to create and
modify call routing rules and settings for each campaign based on agents\' skill-sets
and availability across global sites. Role-based security provides a high-level
security structure, only allowing access to approved managers.

\"Essentially, LiveVox is enabling call centers to move from a LAN management model
to a WAN management model," said Sudhir Kulkarni, vice president of engineering at
LiveVox. \"With multi-site management, in addition to the carrier-class
infrastructure and 24x7 monitoring of our NOC [network operations center], our
clients now have the tools to effectively manage and allocate resources across all
call centers - regardless of location. This is particularly important when managing
multiple sites and offshore vendors."

Customization remains a key quality of Voice Portal 2.0, as each application is
uniquely tailored for each client\'s specific needs. Offering a greater return on
investment (ROI) than premise-based or network-based solutions, LiveVox does not
require the purchase of premise-based equipment. The company\'s Voice Portal 2.0 can
be integrated with legacy equipment. LiveVox\'s unique architecture results in lower
telco costs and fewer lines per agent. With no upfront license fees or integration
costs, the company continues to differentiate itself by delivering the industry\'s
lowest total cost of ownership (TCO).

About LiveVox, Inc.
LiveVox(TM), Inc., an on-demand voice portal company, provides hosted and tailored
voice services focused on the collections industry. With proven expertise in the
collections industry, LiveVox developed its standards-based solution to help clients
increase collections by optimizing agents\' time. As the only tailored on-demand
contact center solution, the LiveVox Voice Portal(TM) fully integrates self
service/inbound contact, outbound contact voice applications, agent
registration/presence and skills editor with a superior level of account reporting
and analysis. LiveVox\'s technology enables for extremely rapid deployment and
real-time business updates as business priorities change with virtually no change to
the existing infrastructure, vs. the lengthy time-frame and disruptions that call
centers encounter when dealing with traditional, premise-based hardware and software
systems. LiveVox clients experience an average cost-savings of 50% and realize
100%-900% returns on investments through reduced toll-free and fixed T1 costs,
improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or
up-front costs. For more information, please visit www.livevox.com.


LiveVox, Inc., LiveVox Voice Portal and the LiveVox logo are trademarks or
registered trademarks of LiveVox, Inc. All other trademarks are the property of
their respective owners.

###

Contacts:

Keith Larson
LiveVox, Inc.
klarson@livevox.com
610-639-1760

Kristen Keller
MRB Public Relations, Inc.
kkeller@mrb-pr.com
732-758-1100 x107

Angela Cuzzo
MRB Public Relations, Inc.
acuzzo@mrb-pr.com
732-758-1100 x108


Web Site = http://www.livevox.com

Contact Details = MRB Public Relations